Overview
Atlassian integration for organisations whose work spans more than one system
Atlassian integration means connecting Jira, Confluence and Jira Service Management to the other systems your organisation runs on. Common examples: a customer issue logged in Salesforce or Dynamics 365 that creates a Jira work item and shows its status back to the account manager; HR onboarding requests that create accounts in your identity provider; monitoring alerts that open incidents; code and deployments from GitHub or GitLab linked to the work they deliver; and Jira data flowing to a data warehouse for portfolio reporting.
There are several ways to build those connections. Atlassian provides its own integrations for tools such as Slack, Microsoft Teams and GitHub. Marketplace apps cover many common pairings. Jira automation can call other systems through web requests. For anything else there are Atlassian's REST APIs and webhooks, Forge apps that run on Atlassian's platform, or an integration platform in between. Choosing the right one for each flow matters more than the tool itself.
Great Minds is an Atlassian Silver Solution Partner and a systems integrator, the integrator for the gaps between platforms. We deliver on Salesforce, Microsoft, Adobe and n8n as well as Atlassian, so we design both ends of each connection. Our guide on how to integrate Atlassian with your tech stack covers the planning principles.
Capabilities
The Atlassian integrations we build most often
Every integration starts with one question: which system owns each piece of data? Once that's agreed, the build is usually the easier part. For AI tools connecting to Atlassian content, see our Rovo page, which covers the Rovo MCP Server.
How we deliver
An Atlassian integration, from data map to production
We start with one flow, usually the one causing the most manual work, prove it in production, then extend. Large all-at-once integration programmes are where most projects stall.
Which systems are involved, which one owns each field, what triggers a sync, how often, and what happens when two systems disagree. We write this down with the owners of both systems.
Native integration, Marketplace app, automation web request, Forge app or integration platform, chosen per flow on cost, volume, security and who will support it.
Service accounts with least-privilege access, error handling, retries and logging, tested with realistic data and failure cases in a sandbox before anything touches production.
Alerts when a flow fails, a log you can search, a runbook for support, and documentation of every field mapping. After launch we can support the integrations, or hand over to your team.
Australian considerations
What Australian organisations should check
Where the data goes. Pinning Atlassian data to Australia doesn't cover what an integration copies elsewhere. A Marketplace app, an integration platform or a log store can process data in another country, which brings APP 8 on cross-border disclosure into play. We record each flow's hosting location and keep personal information out of flows that don't need it.
Credentials and security. Atlassian account API tokens are now created with an expiry date of up to one year, so integrations built on a person's token stop working when it expires or when that person leaves. We use service accounts with scoped access and track credential expiry. APRA-regulated entities should include integration platforms in their CPS 234 control testing and, where they support a critical operation, in CPS 230 service provider management.
Connect end of support. Atlassian's older Connect app framework reaches end of support on 31 January 2027, and custom Connect apps could no longer be updated after 31 March 2026. If your organisation built its own Connect app, Atlassian won't migrate it for you: it needs rebuilding on Forge or replacing before then.
FAQ
Atlassian integration questions
Does Jira integrate natively with Salesforce or Dynamics 365?
Not natively. Those connections are built with a Marketplace app, an integration platform or a custom integration. For simple one-way flows an app is often enough; two-way, business-critical flows need monitoring and error handling, which usually points to an integration platform or a well-built custom integration.
Should we use a Marketplace app, automation or a custom integration?
Use the simplest option that meets the requirement and that someone can support. A maintained app suits common pairings. Automation web requests suit low-volume, one-way calls. Custom code or an integration platform suits high volumes, complex mapping or several systems. We recommend per flow, not one tool for everything.
What does Connect end of support mean for us?
If you only use Marketplace apps, the app vendors are responsible for moving them to Forge, but check with each vendor. If someone built a Connect app specifically for you, it's your responsibility: it can't be updated now and loses support on 31 January 2027, so plan a Forge rebuild or replacement.
Why did our integration suddenly stop working?
Often because an API token expired or the person who created it left. Atlassian account API tokens are now created with an expiry date of up to one year. We move integrations onto service accounts, document every credential and set reminders before expiry.
Can we connect Jira to tools without an existing integration?
Yes. Jira's REST APIs and webhooks cover most of what an integration needs. We often use n8n, an open-source workflow automation tool, for flows between Atlassian and systems without a maintained connector. Our n8n page explains when it fits.
How much does Atlassian integration cost to run?
It depends on the pattern: app subscriptions often scale with your user tier, integration platforms charge by volume or connections, and automation usage counts towards your plan's monthly allowance, with usage above it billed from 3 December 2026. We include running costs in the design, not just the build.
Partnerships
Integration platforms we use with Atlassian
We deliver on several platforms, not only Atlassian, so we design each integration knowing how the other side works.
Common pairings are Jira with Salesforce or Dynamics 365, Jira Service Management with Microsoft Entra ID and HR systems, and Confluence content with AI assistants through the Rovo MCP Server. For workflow automation between systems we also use n8n.
People
The people who design and build your integrations
Our integration work is led from Sydney by consultants who know both Atlassian and the systems it connects to.
Senior consultants own the data map and design. AI agents help with field mapping, test data and documentation, and a consultant reviews every change before it runs in production.
Case studies
Atlassian and integration projects
Related work: consolidating a manufacturer's product launch process from several disconnected tools onto Jira and Confluence, and connecting Marketo and Salesforce for Montgomery Investment Management's fund launch.
50+ global teams and 400+ tasks on one platformAtlassian Jira Work Management and Confluence for global manufacturerUnlocking the benefits of the Atlassian Product Suite by implementing Jira Work Management and Confluence for a global workforce.
Marketo and Salesforce connected for 2 fund launchesMarketo and Salesforce, connected for a global fund launchMarketo and Salesforce integrated into one marketing automation engine, so Montgomery could launch two global equity funds to the right investors at the right time.Insights
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