Overview
Atlassian training built around your site, not a demo
Atlassian training from Great Minds teaches people to use Jira, Confluence and Jira Service Management the way your organisation has set them up: your spaces, workflows, request types, fields and dashboards. Sessions are grouped by role, so a service agent learns queues and SLAs, a team lead learns boards and reports, and an administrator learns how to change a workflow without breaking reports elsewhere.
It suits organisations at three moments: just before or after a go-live, when people need to be productive from the first day; after a move from Data Center to Cloud, where the interface, terms and admin screens have changed; and on established sites where usage has drifted, people have built workarounds and reports no longer match how work is done. It also suits teams adopting Rovo, where the questions are less about clicks and more about what to trust and what to check.
Atlassian publishes free on-demand courses and runs its own certification program, and we point people to them. Our training does something different: it uses your configuration and your real scenarios, and it's run by the consultants who design and build Atlassian sites. Great Minds is an Atlassian Silver Solution Partner, based in Sydney with offices in Singapore, Milan and Madrid.
Capabilities
What our Atlassian training covers
We build each program from a short training needs review, then deliver it in the formats that suit your teams. These are the areas most programs include.
How we deliver
An Atlassian training program, from needs review to follow-up
Training works best close to the moment people need it. We schedule sessions around your go-live or migration dates, not months before.
Short interviews and a look at the site to find who needs what: roles, current skill levels, the tasks that cause most questions, and any changes coming up.
Exercises and guides built on your own configuration, in a training space or sandbox with dummy data, plus quick-reference pages stored in your Confluence.
Small-group sessions by role, online or in person, recorded where attendees agree so new starters can catch up, with time for questions on real work.
Drop-in sessions in the weeks after go-live, a review of the questions that came up, and updates to the guides. Admin champions get a hand-over plan for ongoing training.
Australian considerations
What Australian organisations should plan for
Time zones and locations. Teams in Sydney and Perth are two or three hours apart, and teams across Asia and Europe more so. We schedule sessions so each region gets a live slot in working hours, and use recordings and written guides for anyone who can't attend.
Personal information in exercises. Training on a copy of production data can expose staff and customer details to everyone in the room. We build exercises on dummy data in a sandbox or training space instead, in line with the Privacy Act's APP 11 security obligations, and recordings of staff are only shared with the people they're meant for.
Accessibility and change. We can caption recordings and write guides that work with screen readers, so the training suits everyone who uses the platform. If your site has moved from Data Center to Cloud, we cover the renamed terms too: in Jira Cloud, projects are now spaces and issues are work items.
FAQ
Atlassian training questions
How is this different from Atlassian's free courses?
Atlassian's courses teach the products in general, and they're a good foundation. Our training uses your own site, with your workflows, fields, request types and reports, so people learn exactly what they'll do on Monday. We often recommend Atlassian's courses as pre-reading or follow-up.
Do you offer Atlassian certification?
No. Atlassian runs its own certifications, such as Atlassian Certified Associate for people who use the products and Atlassian Certified Professional for administrators. Our admin training covers much of the same ground on your site, and we can point your administrators to the right exam preparation.
Can training be delivered in person?
Yes. Sessions can run online for teams anywhere in Australia and overseas, or in person where that suits the group better. We agree the format, schedule and audience for each session when we plan the program.
Can you train our administrators to run the platform themselves?
Yes, and it's often the most valuable part. Admin training covers workflows, fields, permissions, automation and how to test a change safely, using your site. It pairs well with our Atlassian managed services if you want back-up for larger changes.
Do you train teams on Rovo?
Yes. Rovo training covers search, chat and agents on your own content, what to check before relying on an answer, and how credits are used. Our Atlassian Rovo page covers the rollout itself.
When should training happen in a rollout?
As close to go-live as possible, ideally in the week or two before people start using the new set-up, followed by drop-in help afterwards. Training too early means people forget it before they need it. Our guide to implementing Atlassian in your organisation explains where training fits.
People
Trainers who also build Atlassian sites
Our Atlassian training is run by the consultants who design and implement Atlassian sites.
That means your team hears why the site is set up the way it is, not only which buttons to press, and questions about workflows or permissions get answered on the spot.
Case studies
Atlassian rollouts that include training
For a premium kitchen appliance manufacturer, we moved global and regional marketing, product and creative teams from disconnected tools onto Jira and Confluence. More than 50 teams and 400 tasks now run on one platform.
Insights
Reading on Atlassian adoption and change
Atlassian Data Center to Cloud: the Australian migration guideAtlassian Data Center goes read-only on 28 March 2029. Key dates, Australian data residency, CPS 230 and privacy checks, and a migration plan.
Atlassian licensing in Australia: buy, renew and pay in AUDPlans and Collections, Rovo credits and usage billing, USD invoicing and GST, overspend and a renewal checklist.
Jira Service Management vs ServiceNow: which fits you?Where each platform is strongest, AI and its metering, data residency and IRAP, implementation time and cost profile.