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Atlassian Support

Maximise uptime, accelerate resolution, and scale with confidence through enterprise-grade support for your Atlassian environment.

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Overview

Support that understands your platform, your priorities, and your pace

Atlassian tools are critical to how modern enterprises deliver software, manage work, and support customers.

But as teams scale, workflows evolve, and integrations deepen, the need for expert-level support becomes non-negotiable.

Great Minds Consulting delivers structured Atlassian support designed for enterprise environments—combining technical depth, proactive guidance, and a rapid response model aligned to your operational demands. Whether you’re stabilising a complex Jira instance, tuning performance, or preparing for a major change, we’re the partner you call before things go sideways.

Capabilities

End-to-end support services that go beyond issue resolution to drive stability, adoption, and platform performance

Our support model is built for modern Atlassian environments—hybrid, integrated, and business-critical.

From shaping your business strategy to implementing cutting-edge technology and executing impactful marketing, we provide end-to-end solutions that drive efficiency, growth, and competitive advantage.

Operational and incident support

We manage platform issues across Jira, Confluence, Jira Service Management, and Bitbucket with clear SLAs, root-cause analysis, and escalation protocols that give your team peace of mind.

Performance tuning and configuration audits

We proactively review and optimise workflows, automations, permission schemes, and custom fields to reduce tech debt and improve platform responsiveness.

Release planning and impact analysis

We help you stay ahead of platform updates with structured release readiness reviews, compatibility checks, and change impact assessments—especially important for regulated or high-availability environments.

Platform insights and usage analytics

Our support includes data-driven visibility into user adoption, usage trends, and configuration health—enabling better decision-making and long-term optimisation.
People

Senior Atlassian professionals with the experience to solve fast and the foresight to prevent

Great Minds Support is not a ticket queue. It’s a direct line to specialists who’ve implemented, scaled, and stabilised Atlassian environments across industries.

Our team includes certified Jira administrators, workflow architects, and enterprise solution engineers who engage as an extension of your internal team. We solve with context, not guesswork.

Case Studies

Support that drives resilience, recovery, and real results

From stabilising critical Jira instances to reconfiguring broken workflows mid-sprint, our support services have delivered rapid results for enterprise clients under pressure.

Explore how we’ve helped teams improve uptime, resolve root issues, and reduce operational risk through high-touch, enterprise-grade Atlassian support.

Our Insights

Support isn’t just about fixing problems—it’s about preventing them

The best enterprise platforms don’t just run—they improve continuously.

Our support model combines problem-solving with strategic oversight, helping platform owners make better decisions about configuration, scale, and risk. We bring the expertise of a consulting partner and the responsiveness of a dedicated support team. The result? Systems that stay up, and teams that stay ahead.