Overview
JSM brings development, IT and business teams together on a single platform—enabling faster incident resolution, better change control and more responsive customer and employee support.
With embedded AI and automation capabilities, it enables teams to resolve incidents faster, manage changes with confidence, and deliver services that scale with business complexity. Implementing Jira Service Management is not a tech exercise—it’s a service transformation program. Great Minds takes an architectural approach to the platform, ensuring that every configuration decision supports broader service goals, team design, and governance requirements.
At Great Minds, we combine platform depth with strategic clarity. As an Atlassian Solution Partner, we help mid-enterprise organisations deploy Jira Service Management in a way that transforms more than just the tech stack. From multi-team workflows to SLA design, our implementations are built around operational goals and long-term service architecture—not just ticket queues.
Capabilities
We help businesses scale, innovate, and optimise through tailored business advisory, technology services, and data-driven marketing strategies.
Great Minds brings the mindset of a strategy firm and the precision of a technical consultancy. Our team has implemented Jira Service Management across complex, multi-team environments, often replacing legacy ITSM platforms or unifying disparate service desks under one scalable model. We help you not just configure the platform—but align it with your service structure, SLAs, AI goals and change management needs.
With expertise in integration, automation and AI-driven workflows, we ensure your Jira Service Management deployment is not just functional—but a true enabler of speed, visibility and control across the business.
JSM Offering
Great Minds is an Atlassian Solution Partner with proven experience across Jira, Confluence, Bitbucket and the full Atlassian Cloud stack.
But we don’t operate in a vacuum—we design service management environments that integrate with Salesforce, Adobe, Microsoft and other core platforms to create seamless, cross-functional workflows. Our clients benefit from platform-native solutions with the added assurance of strategic alignment, change management support and integration design from day one.
People
Our team of expert consultants work with leaders to address their most pressing challenges.
We leverage our extensive network of multi-regional subject matter experts and consultants to deliver tailored solutions wherever they are needed. Whether it’s a small task or a complex challenge, we provide the right expertise to ensure successful outcomes.
Case Studies
See how we helped a leading financial services firm retire its legacy ITSM toolset and roll out Jira Service Management across IT, facilities and HR—with 30% faster resolution times and full auditability across incidents and changes.
Our Insights
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Great Minds is a management consulting firm specialising in change and transformation solutions powered by global software vendors like Atlassian, Salesforce, Microsoft, and Google.
APAC head office:
Great Minds acknowledges the Gadigal of the Eora Nation as the traditional custodians of this place we now call Sydney. As the traditional owners of the lands, on which our offices are located. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.
