Overview
Atlassian Rovo consulting: search, chat and agents on your own content
Rovo is Atlassian's AI, built into its Cloud apps. It searches across Jira, Confluence, Jira Service Management and connected tools, answers questions in Rovo Chat, summarises and drafts, helps create and break down work, and runs agents that can be assigned work items in Jira like a colleague. Rovo connectors bring in content from tools such as Google Drive, SharePoint, Microsoft Teams, HubSpot and GitHub. Rovo is included in paid Atlassian Cloud plans, not the Free plan.
Great Minds rolls Rovo out for Australian mid-market organisations. We're an Atlassian Silver Solution Partner and an integrator first, so most of our Rovo work is about what sits underneath it: permissions that were never cleaned up, the connectors that decide what Rovo can see, the systems outside Atlassian that agents need to reach, and credit usage, which is billed above plan allowances from 3 December 2026.
Rovo only shows people content they already have permission to see. That's the right design, but it means Rovo will surface old Confluence pages that were shared too widely years ago. Fixing oversharing comes before switching Rovo on. Our article on AI in work management platforms covers what Rovo does well and where it falls short.
Capabilities
What a Rovo rollout covers
A Rovo rollout covers four pieces of work. We map each to your Jira spaces, Confluence spaces and service portals, then pilot with the teams that will use Rovo most.
Typical first agents triage service requests, draft knowledge articles from resolved requests, or turn a requirements page into work items. For external AI tools, usage through the Rovo MCP Server is logged for audit, and we set the allow list before people connect their own tools, through our MCP integration service.
Atlassian products
Integrated AI that connects to your existing Atlassian tools and enterprise platforms
Rovo is only as useful as what it can see. Inside Atlassian it reads Jira, Confluence and Jira Service Management. Rovo connectors cover common tools outside Atlassian, but your CRM, finance and HR systems usually need an integration before an agent can use their data.
A Jira agent that can't see the customer record in Salesforce is an integration problem, not an AI problem. Our Atlassian integration and agentic AI systems integration work closes those gaps.
Atlassian health checks & advisoryRovo use cases, governance and connector policy agreed with your leadership and platform owners.
Atlassian implementationRovo switched on as part of a Jira, Confluence or Jira Service Management implementation, with permissions set first.
Atlassian cloud migrationMove from Data Center to Atlassian Cloud with permissions and content ready for Rovo.
Atlassian managed services & supportOngoing Rovo administration, credit monitoring and agent tuning after go-live.How we deliver
A Rovo rollout in four steps
Permissions on sensitive spaces, stale content, the connectors you want, and current Rovo credit usage in Atlassian Administration. We also check whether any planned agent would make decisions that significantly affect people, because the Privacy Act's automated decision rules apply from 10 December 2026.
Rovo Search, Chat and in-line summaries for everyone. Search and summaries don't use credits, and they show quickly whether your content and permissions are in good shape.
One or two teams, two or three well-defined tasks, and people reviewing every output. We measure time saved, the quality of outputs and credit usage.
Expand what works and stop what doesn't. We hand over a short governance model: who can build agents in Rovo Studio, who approves connectors and MCP clients, and the spending limits for extra usage.
Australian considerations
Data residency, privacy and credit costs
Rovo is covered by Atlassian's data residency, so organisations that pin Atlassian data to Australia (Sydney) can include Rovo. An organisation admin sets its location. User account information stays in Atlassian's central identity service, and Forge apps built in Rovo Studio aren't covered for their code and configuration.
Rovo uses models from OpenAI, Anthropic, Google and open-source providers, and Atlassian says prompts and responses aren't used to improve them. If agents make decisions that significantly affect individuals, the Privacy Act's new transparency rules apply from 10 December 2026; our article on automated decisions and the Privacy Act explains what they require.
Rovo credits are pooled across the organisation and reset monthly. Jira and Confluence include 25, 70 or 150 credits per user per month on Standard, Premium and Enterprise, and the Teamwork and Service Collections include 250, 700 or 1,500. Extra usage is on by default from 3 December 2026, and admins can turn it off or set spending limits. Atlassian invoices Cloud in US dollars; through Great Minds you're invoiced in Australian dollars. See Atlassian licensing in Australia.
FAQ
Rovo questions
What is Atlassian Rovo?
Atlassian's AI, built into its Cloud apps. It searches across Atlassian and connected tools, answers questions, summarises and drafts, helps create and break down work, and runs agents that can be assigned work items.
Is Rovo included in our Atlassian plan?
Yes, in paid Cloud plans, with a monthly credit allowance per user. It isn't included in the Free plan. The Teamwork and Service Collections include larger allowances than the individual apps.
What uses Rovo credits?
Rovo Chat, agents and other deeper interactions use credits. Rovo Search, in-line summaries and rewrites don't. From 3 December 2026, usage above the allowance is billed unless you turn extra usage off or set a spending limit.
Will Rovo show people content they shouldn't see?
Rovo only shows content a user already has permission to see. The risk is existing oversharing, such as old Confluence pages shared too widely, so we review permissions on sensitive spaces before switching it on.
Is our data used to train Rovo's models?
Atlassian says prompts and responses aren't used to improve the models Rovo uses.
Can ChatGPT or Claude work with our Jira and Confluence content?
Yes, through Atlassian's Rovo MCP Server, which lets approved AI clients search and create content within each user's permissions. Admins decide which clients may connect, and usage is logged for audit.
People
The team behind your Rovo rollout
Rovo rollouts are led by our Atlassian consultants, with a senior consultant accountable for the design and the governance model.
We use AI agents in our own delivery, running on Claude and OpenAI models, for repetitive configuration and documentation work, and a consultant reviews every change. That shapes how we set boundaries for the agents we build for you.
Case studies
Related Atlassian and integration work
Our closest published Atlassian example is the Jira and Confluence implementation for a premium appliance manufacturer, where Confluence became the source of truth for launch strategy across more than 50 teams. That kind of structure is what makes Rovo's answers reliable.
Insights
Latest thinking
The future of work isn’t just AI-enhanced. It’s AI-integrated, contextual, and conversational.
Automation in Jira Service Management: rules, AI agents and integrationsWhat to automate first, building rules well, where AI agents fit, alerting, and automating across identity, HR and CRM.
ServiceNow to Jira Service Management: total cost of ownership in AUDWhat ServiceNow and Jira Service Management cost in AUD: licences, approvers, platform team and a 3-year TCO model for a 100-agent service desk.
What changed in October 2026: Atlassian, Salesforce, Microsoft, Google and AdobeOctober 2026 changes for Australian IT: Atlassian Cloud price rises, Salesforce SOAP login() deadlines, Copilot licensing, Gemini data residency, OAIC.