At Great Minds Consulting, we work with forward-thinking organisations to modernise their systems of work—using automation, AI, and seamless integration to drive strategic outcomes.
In this article, we focus specifically on the transformative potential of Agentic AI for mid-tier enterprises with 200 to 1,000 employees. These organisations often have the ambition and complexity of larger businesses, but without the same level of resources—making scalable, intelligent automation particularly valuable.
Introducing Agentic AI
According to McKinsey, over 75% of enterprises now use AI in at least one business function, and by 2028, 33% of all enterprise software is projected to feature Agentic AI capabilities (McKinsey, eMarketer).
Artificial intelligence has already reshaped the way many businesses operate, with use cases ranging from predictive analytics to generative content. But a newer class of AI—known as Agentic AI—is unlocking a more advanced form of automation. Agentic AI refers to intelligent agents that can operate autonomously, learning from data, setting objectives, making decisions, and executing tasks without step-by-step instructions.
Unlike traditional rule-based automation or narrow AI models that perform a single task, Agentic AI has the capacity to interact with systems, reason through problems, and orchestrate end-to-end workflows. It marks a shift from tools that assist to agents that act.
Agentic AI represents a leap in enterprise automation, enabling AI agents to autonomously perceive, decide, and act across complex environments. Done right, it offers a strategic pathway to reduce costs, unlock operational capacity, and foster innovation—without the disruption or cost of major technology overhauls.
Great Minds Consulting stands at the forefront of this transformation, partnering with leading platforms such as UiPath, n8n, and Celigo to deliver tailored Agentic AI solutions. This article delves into the core principles of Agentic AI, its practical applications, and how mid-tier enterprises can harness its potential to drive business growth.
Understanding Agentic AI
Agentic AI refers to systems designed to operate with a degree of autonomy, making decisions and executing tasks without constant human oversight. Unlike traditional AI models that follow predefined rules, Agentic AI systems can adapt to new information, learn from experiences, and perform complex, multi-step tasks. This capability is particularly beneficial for mid-sized enterprises seeking to optimize operations without significant resource investments.
Key characteristics of Agentic AI include:
- Autonomy: Ability to make decisions and act independently.
- Adaptability: Learning from new data to improve performance over time.
- Goal-Oriented Behaviour: Executing tasks aligned with specific business objectives.
These features enable Agentic AI to handle dynamic business environments, making it a valuable asset for enterprises aiming to stay competitive. In fact, companies using generative and agentic AI report an average return of $3.70 for every dollar invested (HyperSense Software).
Strategic Applications for Mid-Tier Enterprises
Mid-sized organizations can leverage Agentic AI across various domains to enhance efficiency and drive growth. Below are key areas where Agentic AI can make a significant impact, each supported by real-world examples and third-party validation.
1. Customer Service Enhancement
Agentic AI is transforming customer service from reactive support to proactive engagement. AI agents can resolve Tier-1 inquiries, escalate complex issues, and even predict customer churn based on interaction patterns.
Example 1: Vodafone deployed conversational AI agents to handle over 60% of inbound queries, achieving a 20% increase in customer satisfaction (source).
Example 2: Bank of America implemented “Erica,” an AI virtual assistant, which now serves over 25 million users and handles tasks ranging from transaction history to credit score guidance (Business Insider).
2. Financial Process Optimization
Agentic AI enhances back-office efficiency by automating tasks such as invoice matching, fraud detection, and financial forecasting.
Example 1: PayPal uses AI agents for real-time fraud detection, saving billions in fraudulent transactions annually (PayPal AI report).
Example 2: Deloitte’s AI-led accounting assistant streamlines financial closing and reporting for mid-sized clients, reducing effort by up to 30% (Deloitte AI Insights).
3. Human Resources Automation
AI agents are driving efficiencies in HR through resume parsing, intelligent scheduling, and sentiment analysis during onboarding.
Example 1: Unilever integrated AI into its graduate hiring process using HireVue, resulting in a 90% reduction in recruiter screening time and improved diversity outcomes (Unilever HR AI Case Study).
Example 2: IBM uses Watson to provide AI-driven career path recommendations for internal employees, boosting engagement and retention (IBM HR AI).
4. Supply Chain Management
Agentic AI supports intelligent forecasting, real-time monitoring, and adaptive decision-making across supply networks.
Example 1: DHL uses AI agents to predict demand fluctuations and optimise delivery routes, leading to a 25% reduction in logistics costs (DHL AI report).
Example 2: Walmart employs AI for inventory planning and replenishment across stores, improving shelf availability by 15% (Walmart AI automation).
5. IT Operations and Support
Agentic AI proactively supports system uptime, threat detection, and self-healing IT infrastructure.
Example 1: ServiceNow‘s AI agents automatically remediate incidents, resolving up to 40% of IT tickets without human intervention (ServiceNow Case Study).
Example 2: HP implemented AI-led IT monitoring to reduce downtime across its global data centers, reporting a 60% improvement in MTTR (mean time to resolution) (HP AI Ops).
However, enterprises must also consider governance—98% of organisations plan to expand their use of AI agents, yet 96% cite them as growing security risks (TechRadar).
Great Minds Consulting: Your Partner in Agentic AI Integration
Great Minds Consulting specializes in guiding mid-tier enterprises through the adoption of Agentic AI, ensuring solutions are tailored to specific business needs. Our strategic partnerships with leading platforms enable us to deliver comprehensive, scalable AI solutions.
UiPath
Company Overview
Founded in 2005 in Bucharest, Romania, by Daniel Dines and Marius Tîrcă, UiPath began as DeskOver and transitioned into a full-fledged RPA provider in 2015. Headquartered in New York City, UiPath now serves global enterprises with advanced automation technologies.
Strengths
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- Comprehensive automation platform with tools for AI, RPA, and process mining
- Scalable solutions suited to large and mid-tier enterprises
- Strong developer and user community
Limitations
- Licensing and deployment costs can be high for some organizations
- Platform complexity may require time and training for internal teams
Market Position
UiPath is a global leader in the RPA space, operating in over 30 countries. It holds a significant enterprise market share and continues to expand into adjacent AI and orchestration capabilities.
Case Study: Omega Healthcare
Omega Healthcare used UiPath to automate medical billing and insurance processes. With Document Understanding and workflow automation, they achieved a 40% documentation time reduction and 30% ROI for clients.
UiPath offers robust automation capabilities, allowing for the integration of AI agents into various business processes. Great Minds leverages UiPath to develop intelligent automation frameworks that enhance operational efficiency and reduce manual workloads., allowing for the integration of AI agents into various business processes. Great Minds leverages UiPath to develop intelligent automation frameworks that enhance operational efficiency and reduce manual workloads.
n8n
Company Overview
Founded in 2019 in Berlin, Germany, by Jan Oberhauser and Ricardo J. Mendonça, n8n is an open-source automation platform designed for technical users who need customizable, logic-rich workflows. Its flexible, node-based design makes it a powerful tool for both startups and enterprises.
Strengths
- Open-source and self-hostable
- Developer-friendly with broad extensibility
- Lower cost of ownership compared to SaaS platforms
Limitations
- Higher learning curve for non-technical users
- Fewer prebuilt integrations than alternatives like Zapier
Market Position
n8n is backed by Sequoia Capital and has grown quickly in the developer and mid-market tech community. It is well-positioned for organisations looking for cost-effective, flexible automation.
Case Study: Bordr
Bordr automated onboarding for people relocating to Portugal using n8n. The company integrated various platforms and reduced manual processes, improving customer experience.
n8n provides a flexible, open-source platform for workflow automation. Through our collaboration, we help enterprises design and implement customized workflows that integrate seamlessly with existing systems, enabling efficient data orchestration and task automation. for workflow automation. Through our collaboration, we help enterprises design and implement customized workflows that integrate seamlessly with existing systems, enabling efficient data orchestration and task automation.
Celigo
Company Overview
Founded in 2005 by Jan Arendtsz and headquartered in San Mateo, California, Celigo is a leading Integration Platform as a Service (iPaaS) provider. It enables businesses to connect cloud-based applications and automate processes across departments.
Strengths
- Extensive library of prebuilt connectors
- User-friendly interface suitable for business users
- Strong capabilities for e-commerce and ERP integrations
Limitations
- Some customization scenarios may require developer support
- Pricing may be restrictive for smaller teams
Market Position
Celigo generates an estimated $164.4M in revenue and serves mid-market and enterprise clients. It is especially well-regarded in the retail, logistics, and SaaS sectors.
Case Study: Intelligentsia Coffee
Celigo helped Intelligentsia Coffee integrate its ERP and e-commerce systems, improving inventory management and enhancing customer satisfaction through real-time data visibility.
Celigo specializes in integrating cloud applications and automating business processes. Our partnership allows us to deliver solutions that connect disparate systems, streamline operations, and provide real-time insights, facilitating informed decision-making. applications and automating business processes. Our partnership allows us to deliver solutions that connect disparate systems, streamline operations, and provide real-time insights, facilitating informed decision-making.
Implementing Agentic AI: A Phased Approach
Adopting Agentic AI requires a strategic, phased approach to ensure successful integration and maximum ROI.
Phase 1: Assessment and Planning
Evaluate current processes to identify areas where Agentic AI can add value. Develop a roadmap outlining objectives, required resources, and success metrics.
Phase 2: Pilot Projects
Implement Agentic AI in select areas to test functionality and gather insights. This allows for adjustments before a full-scale rollout.
Phase 3: Scaling and Integration
Expand successful pilot projects across the organization, ensuring integration with existing systems and processes. Provide training to staff to facilitate adoption.
Phase 4: Continuous Improvement
Monitor performance, gather feedback, and refine AI agents to adapt to changing business needs and environments.
Conclusion
Agentic AI offers mid-tier enterprises a powerful tool to enhance efficiency, reduce costs, and drive innovation. By partnering with Great Minds Consulting, organizations can navigate the complexities of AI integration, ensuring solutions are aligned with business objectives and deliver tangible results.
Embracing Agentic AI is not just a technological upgrade; it’s a strategic move towards a more agile, responsive, and competitive enterprise.
For more information on how Great Minds Consulting can assist your organization in adopting Agentic AI, please visit our website.