Insights
Expert analysis and points of view.
Guides and analysis on connecting Atlassian, Salesforce, Microsoft Dynamics 365, Adobe and AI agents, written for Australian organisations.
The connected enterprise: integrating Salesforce, Atlassian, Adobe and ERPHow to connect Salesforce, Atlassian, Adobe and your ERP: system-of-record map, architecture options, API limits, APP 8 and CPS 230, and where to start.
Atlassian Data Center to Cloud: the Australian migration guideAtlassian Data Center goes read-only on 28 March 2029. Key dates, Australian data residency, CPS 230 and privacy checks, and a migration plan.
Automated decisions and the Privacy Act: what changes on 10 December 2026From 10 December 2026, privacy policies must disclose automated decisions that significantly affect people.
Adobe AEM Assets vs Bynder: choosing an enterprise DAMAdobe AEM Assets vs Bynder compared by a team that has delivered both: best fit, strengths, integrations and the questions that decide which DAM suits you.
Atlassian licensing in Australia: buy, renew and pay in AUDPlans and Collections, Rovo credits and usage billing, USD invoicing and GST, overspend and a renewal checklist.
Jira Service Management vs ServiceNow: which fits you?Where each platform is strongest, AI and its metering, data residency and IRAP, implementation time and cost profile.
What is Microsoft Dynamics 365? Apps, pricing and AI agentsMicrosoft's CRM and ERP apps explained for Australian businesses: what each does, AUD pricing, Business Central vs Finance, and Copilot agents.
What is an enterprise PMO (ePMO)? A guide for Australian leadersWhat an ePMO does that a PMO doesn't, why CPS 230 and AI portfolios raise the stakes, the systems it has to join up, and a 90-day plan.
Agentic AI in systems integration: what it does and how to govern itWhat AI agents do in integration projects and what people still own, MCP, governance, why projects fail, and a real result.
OpenAI for enterprise: a guide for Australian organisationsChatGPT Business vs Enterprise, choosing a model, what data residency in Australia covers, and connecting OpenAI to the platforms you run.
From chaos to coherence: The role of Agentic AI in PIM integrationAgentic AI enables adaptive, self-healing PIM integrations that reduce complexity, improve product data quality, and accelerate time-to-market.
What is an ERP platform? A guide for Australian businessesWhat ERP does, when you've outgrown your accounting system, the Australian rules it must handle and the main options for mid-market businesses.
AI in customer acquisition: what works for Australian marketersWhere AI genuinely improves customer acquisition, why connected first-party data comes first, and the Australian privacy and spam rules CMOs must plan for.
Transforming IT service management with AtlassianAtlassian's Service Collection, Rovo AI, Assets and native incident management, what replaces Opsgenie, and a real case study.
How to integrate Atlassian with your tech stackThe ways to connect Jira and Confluence to Salesforce, Microsoft and AI tools, the Connect deadline, and worked examples.
Tool sprawl: how to consolidate and connect your software stackWhat SaaS and AI tool sprawl really costs, how to audit your stack, and when to consolidate, connect or retire.
AI in work management platforms: what it actually doesWhat Rovo and AI agents really do in Jira and Confluence, where they fall short, what they cost and how to roll them out.
Moving work management to the cloud: a guide for Australian organisationsData Center end of life, data residency in Sydney, IRAP, Cloud plans and AI, and how to plan the move.
Service level agreements in ITSM: a step-by-step guideHow to set SLAs that work: metrics, targets, calendars, OLAs and XLAs, and how to configure SLAs in Jira Service Management.
Automation in Jira Service Management: rules, AI agents and integrationsWhat to automate first, building rules well, where AI agents fit, alerting, and automating across identity, HR and CRM.
ITSM: how to streamline IT service deliveryWhat a streamlined service model looks like, the four changes that get you there, where AI agents help, and how to measure it.
Getting started with Jira Service Management: a step-by-step guideSet up Jira Service Management in 2026: choosing a plan, request types, queues, SLAs, knowledge, automation, AI and alerting.
How to implement Atlassian in your organisationPlans and Collections, designing Jira and Confluence before configuring, identity, integrations, rolling out Rovo and governance.
Jira for business teams (formerly Jira Work Management)What marketing, HR, finance and operations teams get in Jira today: templates, views, approvals, automation, Rovo AI, and how to connect it.
Salesforce training and user adoption: a practical guideDesign for adoption, role-based training on realistic data, in-app guidance, measuring real adoption and preparing users for Agentforce.
Why change stalls: three barriers and the CEO's roleThe barriers that stall platform, AI and operating-model change, the roles that make change work, and what only the CEO can do.
Salesforce for fund managers: investor relations, distribution and DDOWhich Salesforce products fit, modelling advisers, platforms and investors, registry integration, DDO and AML/CTF support, and AI.
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