Insights · 10 articles

Atlassian System of Work

Articles and insights on Atlassian System of Work from Great Minds Consulting, the AI-powered global systems integrator.

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Atlassian · 25 October 2026Moving work management to the cloud: a guide for Australian organisationsData Center end of life, data residency in Sydney, IRAP, Cloud plans and AI, and how to plan the move.

Business team discussing documents around a meeting table

Atlassian · 25 October 2026Atlassian licensing in Australia: buy, renew and pay in AUDPlans and Collections, Rovo credits and usage billing, USD invoicing and GST, overspend and a renewal checklist.

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Atlassian · 25 October 2026Getting started with Jira Service Management: a step-by-step guideSet up Jira Service Management in 2026: choosing a plan, request types, queues, SLAs, knowledge, automation, AI and alerting.

Two colleagues discussing work in front of a screen of code

Atlassian · 25 October 2026How to implement Atlassian in your organisationPlans and Collections, designing Jira and Confluence before configuring, identity, integrations, rolling out Rovo and governance.

Engineer working on a laptop on the floor of a server room

Atlassian · 25 October 2026Automation in Jira Service Management: rules, AI agents and integrationsWhat to automate first, building rules well, where AI agents fit, alerting, and automating across identity, HR and CRM.

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Atlassian · 25 October 2026ITSM: how to streamline IT service deliveryWhat a streamlined service model looks like, the four changes that get you there, where AI agents help, and how to measure it.

Colleagues in a meeting discussing work on a laptop

Atlassian · 25 October 2026Jira Service Management vs ServiceNow: which fits you?Where each platform is strongest, AI and its metering, data residency and IRAP, implementation time and cost profile.

Colleagues talking in a glass-walled meeting room

Atlassian · 25 October 2026Service level agreements in ITSM: a step-by-step guideHow to set SLAs that work: metrics, targets, calendars, OLAs and XLAs, and how to configure SLAs in Jira Service Management.

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Atlassian · 25 October 2026Transforming IT service management with AtlassianAtlassian's Service Collection, Rovo AI, Assets and native incident management, what replaces Opsgenie, and a real case study.

Cloud Migration - Technology Advisory

Atlassian · 20 October 2026Atlassian Data Center to Cloud: the Australian migration guideAtlassian Data Center goes read-only on 28 March 2029. Key dates, Australian data residency, CPS 230 and privacy checks, and a migration plan.

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