Insights · 16 articles
Strategy and innovation
Strategy and execution for technology programs: enterprise PMOs, change management, and planning platform and AI investments that deliver.
What is ITSM (IT service management)?ITSM is how IT designs, delivers and supports services. How it works, ITSM vs ITIL and help desk, main platforms, AUD costs and when you need a tool.
ServiceNow to Jira Service Management: total cost of ownership in AUDWhat ServiceNow and Jira Service Management cost in AUD: licences, approvers, platform team and a 3-year TCO model for a 100-agent service desk.
CI Fortify: the three-month isolation test is an integration problemASD's CI Fortify asks critical infrastructure operators to isolate vital OT for 3 months and rebuild it.
What changed in October 2026: Atlassian, Salesforce, Microsoft, Google and AdobeOctober 2026 changes for Australian IT: Atlassian Cloud price rises, Salesforce SOAP login() deadlines, Copilot licensing, Gemini data residency, OAIC.
The connected enterprise: integrating Salesforce, Atlassian, Adobe and ERPHow to connect Salesforce, Atlassian, Adobe and your ERP: system-of-record map, architecture options, API limits, APP 8 and CPS 230, and where to start.
Jira Service Management vs ServiceNow: which fits you?Where each platform is strongest, AI and its metering, data residency and IRAP, implementation time and cost profile.
What is an enterprise PMO (ePMO)? A guide for Australian leadersWhat an ePMO does that a PMO doesn't, why CPS 230 and AI portfolios raise the stakes, the systems it has to join up, and a 90-day plan.
Agentic AI in systems integration: what it does and how to govern itWhat AI agents do in integration projects and what people still own, MCP, governance, why projects fail, and a real result.
From chaos to coherence: The role of Agentic AI in PIM integrationAgentic AI enables adaptive, self-healing PIM integrations that reduce complexity, improve product data quality, and accelerate time-to-market.
Atlassian ITSM in 2026: transforming IT service managementAtlassian ITSM in 2026: Jira Service Management, Rovo AI and Assets, what replaces Opsgenie, and how to get SLAs and automation right.
How to integrate Atlassian with your tech stackThe ways to connect Jira and Confluence to Salesforce, Microsoft and AI tools, the Connect deadline, and worked examples.
Tool sprawl: how to consolidate and connect your software stackWhat SaaS and AI tool sprawl really costs, how to audit your stack, and when to consolidate, connect or retire.
Service level agreements in ITSM: a step-by-step guideHow to set SLAs that work: metrics, targets, calendars, OLAs and XLAs, and how to configure SLAs in Jira Service Management.
Automation in Jira Service Management: rules, AI agents and integrationsWhat to automate first, building rules well, where AI agents fit, alerting, and automating across identity, HR and CRM.
ITSM: how to streamline IT service deliveryWhat a streamlined service model looks like, the four changes that get you there, where AI agents help, and how to measure it.
Why change stalls: three barriers and the CEO's roleThe barriers that stall platform, AI and operating-model change, the roles that make change work, and what only the CEO can do.
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