Insights · 12 articles
Cloud and platforms
Articles on cloud and platform solutions, from CRM and ERP to DXP and CDP, and the trends and strategies shaping them.
What is PIM (product information management)? How it works and when you need onePIM holds, enriches and publishes your product data. How it works, how it differs from MDM and DAM, what it costs, and when you need one.
Adobe AEM Assets vs Bynder: choosing an enterprise DAMAdobe AEM Assets vs Bynder compared by a team that has delivered both: best fit, strengths, integrations and the questions that decide which DAM suits you.
What is Microsoft Dynamics 365? Apps, pricing and AI agentsMicrosoft's CRM and ERP apps explained for Australian businesses: what each does, AUD pricing, Business Central vs Finance, and Copilot agents.
From chaos to coherence: The role of Agentic AI in PIM integrationAgentic AI enables adaptive, self-healing PIM integrations that reduce complexity, improve product data quality, and accelerate time-to-market.
What is an ERP platform? A guide for Australian businessesWhat ERP does, when you've outgrown your accounting system, the Australian rules it must handle and the main options for mid-market businesses.
AI in work management platforms: what it actually doesWhat Rovo and AI agents really do in Jira and Confluence, where they fall short, what they cost and how to roll them out.
Moving work management to the cloud: a guide for Australian organisationsData Center end of life, data residency in Sydney, IRAP, Cloud plans and AI, and how to plan the move.
Service level agreements in ITSM: a step-by-step guideHow to set SLAs that work: metrics, targets, calendars, OLAs and XLAs, and how to configure SLAs in Jira Service Management.
Automation in Jira Service Management: rules, AI agents and integrationsWhat to automate first, building rules well, where AI agents fit, alerting, and automating across identity, HR and CRM.
ITSM: how to streamline IT service deliveryWhat a streamlined service model looks like, the four changes that get you there, where AI agents help, and how to measure it.
Getting started with Jira Service Management: a step-by-step guideSet up Jira Service Management in 2026: choosing a plan, request types, queues, SLAs, knowledge, automation, AI and alerting.
Jira for business teams (formerly Jira Work Management)What marketing, HR, finance and operations teams get in Jira today: templates, views, approvals, automation, Rovo AI, and how to connect it.
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