Retail

Helping mid-market retailers accelerate digital transformation, unify customer experience, and drive operational excellence across every channel.

Overview

Building connected, data-driven retail businesses for a customer-first, technology-led future

Retail is evolving faster than ever—blurring the lines between physical and digital, challenging traditional models, and demanding new levels of agility and personalisation

For mid-market retail organisations, success now depends on the ability to unify platforms, automate operations, leverage customer data, and enable fast, connected decision-making.

At Great Minds Consulting, we help retailers reimagine operations, customer engagement, and growth strategy through technology. From cloud migration and CRM modernisation to omnichannel experience design and AI-enabled workflow automation, we deliver practical, high-impact solutions that drive speed to value—and make transformation sustainable.

Capabilities

Technology and advisory solutions designed for mid-market retail growth and resilience

Retail organisations need solutions that connect systems, empower teams, and deliver insight at every customer touchpoint.

Great Minds delivers transformation programs that are flexible, scalable, and commercially grounded.

CRM modernisation and customer 360 activation

Implement and integrate a CRM to unify customer data, personalise engagement, and improve lead-to-loyalty journeys across digital and in-store experiences.

Omnichannel commerce

Connect ecommerce platforms (Shopify Plus, Adobe Commerce) with CRM, ERP, and marketing automation tools—enabling real-time inventory, personalised promotions, and seamless shopping journeys.

Data-driven operations and workflow automation

Automate key retail workflows such as inventory management, loyalty program updates, service desk management, and reporting using enterprise-grade workflow platforms like n8n and Power Platform.

Retail AI enablement

Embed AI into customer segmentation, personalised recommendations, service triage, and operational forecasting—leveraging tools like Salesforce Einstein, Google BigQuery, and custom workflow AI agents.

Case Studies