Overview
We help you implement and optimise Service Cloud to streamline operations, improve visibility, and elevate the customer experience
Customers expect fast, seamless support—across every channel. Service Cloud gives your team the tools to meet those expectations, and we make sure it’s done right. Whether you’re launching a new support platform or evolving your existing setup, we work with you to design scalable service operations that balance automation with empathy.
Capabilities
From case management to omnichannel support, we help you build service experiences that scale with your business.
From shaping your business strategy to implementing cutting-edge technology and executing impactful marketing, we provide end-to-end solutions that drive efficiency, growth, and competitive advantage.
People
Support-focused, business-aware
Our Service Cloud consultants understand both technical implementation and operational realities. We work closely with your support, CX and IT teams to design scalable, human-centred service processes that actually stick.
Case Studies
Our Insights
Agentic AI enables adaptive, self-healing PIM integrations that scale across channels and partners. Traditional rules-based...
Great Minds is a management consulting firm specialising in change and transformation solutions powered by global software vendors like Atlassian, Salesforce, Microsoft, and Google.
APAC head office:
Great Minds acknowledges the Gadigal of the Eora Nation as the traditional custodians of this place we now call Sydney. As the traditional owners of the lands, on which our offices are located. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.
