Salesforce Service Cloud

Manage customer support cases faster across every channel.

Overview

Deliver faster, smarter, more human support at scale with Salesforce Service Cloud

We help you implement and optimise Service Cloud to streamline operations, improve visibility, and elevate the customer experience

Customers expect fast, seamless support—across every channel. Service Cloud gives your team the tools to meet those expectations, and we make sure it’s done right. Whether you’re launching a new support platform or evolving your existing setup, we work with you to design scalable service operations that balance automation with empathy.

Capabilities

Turn customer service into a strategic advantage with a support platform built for modern teams

From case management to omnichannel support, we help you build service experiences that scale with your business.

From shaping your business strategy to implementing cutting-edge technology and executing impactful marketing, we provide end-to-end solutions that drive efficiency, growth, and competitive advantage.

Service Cloud implementation

Design and deploy Salesforce Service Cloud tailored to your service model, including case routing, SLAs, entitlements and knowledge management.

Omnichannel support

Enable your team to deliver consistent service across email, chat, phone, self-service and social—without switching tools or losing context.

Workflow automation & AI

Streamline support with automated case triage, escalations, macros and intelligent recommendations that speed up resolution times.

Integration & reporting

Connect Service Cloud to CRM, ERP, and communication platforms—and build dashboards that give real-time insight into performance, volumes and customer satisfaction.

People

Our business advisory consultants

Support-focused, business-aware

Our Service Cloud consultants understand both technical implementation and operational realities. We work closely with your support, CX and IT teams to design scalable, human-centred service processes that actually stick.

Johanna Gil Beleno

Project Manager

Matthew Romanello

Senior Consultant

Haris Tariq

Head of Partnerships

Simone Nunziante

Head of Professional Services

Kon Betpeara

Chief Financial Officer (CFO)

Richard Duggan

Chief Customer Officer (CCO)

Case Studies

Our strategic partnerships help us accelerate speed to value by reducing poor interoperability among their applications

Modernising creative storage and operations for a global retailer

Enabling global brand consistency through enterprise Digital Asset Management.

Salesforce Marketing Cloud to Klaviyo migration with 1M+ email marketing recipients

Unlocking personalised growth at scale through Klaviyo implementation and data migration.

Critical ICT infrastructure upgrades for Tzannes Architects

ICT transformation allowing Tzannes to enjoy a flexible, resilient, and highly scalable IT infrastructure..

Montgomery launches global equities investment funds

Supporting the launch of two new global equity funds with targeted strategy and marketing technology execution.

Helping Canon connect with their Australian SMB audience

The Canon content hub, named Canon Fast Business (now, Business Insights) became a go-to resource for Australian SMBs..

Engaging business & IT professionals in over 14 markets and 7 different languages

The Think Progress site, launched in the UK on 16th July 2014, was expanded across 14 different countries in EMEA by the end of the fiscal year..

Our Insights