Overview
Proactive, enterprise-grade support for Jira, Confluence, and the entire Atlassian suite—optimised to keep your teams moving at speed, at scale, without disruption.
Keeping your Atlassian ecosystem performing at its best – Jira, Confluence, and the wider Atlassian ecosystem are mission-critical. Yet keeping them optimised, secure, and integrated can be complex. Atlassian managed services provide the stability, scalability, and expertise needed to ensure these tools deliver maximum value every day.
We are your trusted partner for Atlassian support – Great Minds combines deep Atlassian expertise with a global systems integration practice. From ongoing Atlassian support to performance monitoring, upgrades, and incident response, we deliver managed services designed to give CIOs, COOs, and business leaders confidence that their Atlassian platforms are in expert hands.
More than just Atlassian – Great Minds is more than an Atlassian Partner—we are a global systems integrator with proven expertise across Salesforce, Adobe, Microsoft, and Google. This enables us to extend Atlassian managed services beyond the platform itself, connecting Jira and Confluence into broader enterprise ecosystems.
Our advantage lies in integration:
Capabilities
Our support model is built for modern Atlassian environments—hybrid, integrated, and business-critical.
With Atlassian managed services, your teams gain continuous access to experts who understand the intricacies of Jira, Confluence, and the broader Atlassian stack. We go beyond simple break-fix support—proactively managing, maintaining, and optimising your environment.
Great Minds consultants work as an extension of your IT and operations teams. We focus on aligning your Atlassian platforms with your business strategy, ensuring the technology drives measurable outcomes in efficiency, collaboration, and customer success.
People
Great Minds Support is not a ticket queue. It’s a direct line to specialists who’ve implemented, scaled, and stabilised Atlassian environments across industries.
Our team includes certified Jira administrators, workflow architects, and enterprise solution engineers who engage as an extension of your internal team. We solve with context, not guesswork.
Case Studies
Explore how we’ve helped teams improve uptime, resolve root issues, and reduce operational risk through high-touch, enterprise-grade Atlassian support.
Our Insights
As enterprises scale, Atlassian tools evolve from team-level collaboration platforms into enterprise-wide operating systems. Managed services ensure these platforms grow with your business—securely, efficiently, and intelligently.
With the rise of AI and automation, Atlassian managed services are no longer just about support—they’re about unlocking innovation, enabling agility, and ensuring every Jira ticket or Confluence page contributes to enterprise strategy.
Agentic AI enables adaptive, self-healing PIM integrations that scale across channels and partners. Traditional rules-based...
Frequently Asked Questions about Atlassian Managed Services
From performance management to adoption and training, Atlassian managed services cover far more than break-fix incidents. Below, we outline how our services help enterprises achieve stability, agility, and measurable value from Jira, Confluence, and the broader Atlassian ecosystem.
Enterprise leaders need more than ad-hoc support—they need ongoing guidance, proactive monitoring, and the assurance that their Atlassian tools will scale with the business. Our Atlassian managed services FAQ addresses the most common questions CIOs, COOs, and IT leaders ask when evaluating support options.
