Overview
What the Atlassian System of Work is, and how we put it into practice
The System of Work is Atlassian's blueprint for how teams work together. It's a set of principles for connecting technology and business teams: align work to goals, plan and track work across teams, and share knowledge so people can find the context they need. Atlassian has since added a fourth practice about getting real value from AI teammates.
Each principle maps to Atlassian products. Goals connects team work to company objectives. Jira plans and tracks work, with Rovo helping to build plans. Confluence, whiteboards and Loom hold the knowledge behind the work. Jira, Confluence and Loom are sold together, with Rovo AI, as Atlassian's Teamwork Collection.
Atlassian describes its System of Work as a philosophy focused on bringing technology and business teams together, to improve productivity and innovation.
Buying the products doesn't give you the system. The value comes from decisions most organisations haven't made yet: which goals matter, how work is structured so it rolls up to them, which spaces hold which knowledge, and what AI is allowed to do. Great Minds is an Atlassian Silver Solution Partner, and System of Work engagements are where we help you make those decisions and build them into your Atlassian Cloud.
Capabilities
Putting System of Work principles into practice
We work through the principles in order, because each depends on the one before: goals give planning its priorities, consistent planning makes knowledge findable, and good data and permissions make AI useful.
01Align work to goalsWe set up Atlassian Goals so company objectives cascade into team goals, link Jira work to them, and agree a short, regular update rhythm. Leaders see progress against goals without chasing status reports.
02Plan and track work, togetherConsistent Jira project structures, work types, fields and statuses across teams, plans that show dependencies, and automation for hand-offs. That consistency is what lets work roll up to goals and portfolio reports.
03Share knowledge across teamsConfluence spaces organised by team, project and topic, with owners, templates and archiving rules, plus whiteboards and Loom for decisions and walkthroughs, linked to Jira so the context sits next to the work.
04Make AI part of the teamRovo search, chat and agents across Jira and Confluence, with permissions, usage monitoring and agreed use cases. We start with high-volume, low-risk tasks such as summaries, drafting and triage.Partnerships
Atlassian, connected to the rest of your stack
Great Minds is an Atlassian Silver Solution Partner with Cloud Migration Delivery and Service Management Sales accreditations. We implement, migrate, license and support Atlassian Cloud for Australian organisations.
Because we're a systems integrator, we also connect Atlassian to CRM, ERP, identity and service platforms, so goals and work in Jira reflect what's happening in the rest of the business.
How we deliver
A System of Work engagement, from assessment to adoption
We review how goals are set, how work is planned and tracked, where knowledge lives and how AI is used today, across the teams in scope. You get a short report on gaps and priorities.
Goal structure, Jira project and work-type conventions, Confluence information architecture, permissions and AI guardrails, agreed with the teams who'll use them.
Configuration, automation, integrations and migration from other tools, starting with one or two pilot teams. AI agents do much of the repetitive configuration and migration work; our consultants own the design and sign off every change.
Training by role, working rhythms such as goal updates and planning reviews, and support as more teams adopt. Atlassian training and managed services and support can continue after launch.
Australian considerations
What to check before you scale it
Atlassian Cloud supports data residency in Australia (Sydney) for Jira, Confluence, Jira Service Management, Jira Product Discovery and Loom on Standard, Premium and Enterprise plans. Rovo, Focus and Talent have their own data residency arrangements with separate conditions, so check them before you switch AI features on for sensitive spaces.
From 10 December 2026, the Privacy Act requires privacy policies to disclose computer programs that make, or substantially help make, decisions that significantly affect people. If Rovo agents or automation rules play that role, for example in HR or customer requests, they belong in your inventory. Our guide to automated decisions and the Privacy Act explains the rule.
FAQ
System of Work questions
Is the System of Work a product?
No. It's Atlassian's framework for how teams work together. Atlassian's products are built to support it, and the Teamwork Collection bundles the main ones, but you can apply the principles with the Atlassian products you already have.
Which Atlassian products support each principle?
Goals for aligning work to goals; Jira, with Rovo, for planning and tracking work; Confluence, whiteboards and Loom for knowledge; and Rovo for AI across all of them. Portfolio-level planning can extend to Atlassian's Strategy Collection: Focus, Talent and Jira Align.
Does the System of Work only apply to software teams?
No. Atlassian describes it as bringing technology and business teams together. Marketing, HR, operations and finance teams use Jira and Confluence for their own work, and the principles matter most where work crosses between those teams. Our enterprise work management page covers the platform side.
Where should we start?
Usually with goals and a small number of pilot teams. If work can't be linked to agreed goals, better planning tools and AI won't fix the underlying problem. A short assessment tells you which principle is weakest in your organisation.
Do we need to be on Atlassian Cloud?
Most new capability, including Rovo and the Collections, arrives in Cloud, and Atlassian Data Center reaches end of life on 28 March 2029. If you're still on Data Center, the System of Work is a good reason to plan the move. Our Data Center to Cloud migration guide covers the timeline.
People
The people behind the work
Strategists, architects and platform specialists who have delivered 350+ projects since 2009, across APAC and Europe.
Case studies
System of Work principles in practice
For a manufacturer's go-to-market team, we replaced several disconnected applications with Jira Work Management, Jira Service Management and Confluence: Confluence holds the launch strategy as the source of truth, and Jira tracks deliverables for more than 50 teams.
Insights
Latest thinking
Atlassian Data Center to Cloud: the Australian migration guideAtlassian Data Center goes read-only on 28 March 2029. Key dates, Australian data residency, CPS 230 and privacy checks, and a migration plan.
Atlassian licensing in Australia: buy, renew and pay in AUDPlans and Collections, Rovo credits and usage billing, USD invoicing and GST, overspend and a renewal checklist.
Jira Service Management vs ServiceNow: which fits you?Where each platform is strongest, AI and its metering, data residency and IRAP, implementation time and cost profile.