Overview
By unifying customer data into a streamlined system, you can ensure consistency, personalisation, and efficiency across all interactions, empowering your teams to operate with clarity and precision.
Fragmented customer information scattered across various platforms can create complexity, inefficiencies, and missed opportunities. Organisations often struggle to connect the dots between different touchpoints, hindering their ability to provide seamless and personalised experiences. Establishing a Single Customer View (SCV) is essential for creating a comprehensive understanding of every customer’s journey, enabling consistent and meaningful engagement across all channels.
Great Minds helps organisations consolidate their customer data into one clear and actionable view. Leveraging leading technologies like Salesforce, Microsoft, Atlassian, and Google, we provide integrated solutions that empower your teams to make informed, strategic decisions. By enhancing visibility and coherence, we enable businesses to drive superior customer experiences, improve retention, and accelerate growth.
Capabilities
Achieving a comprehensive Single Customer View (SCV) requires robust technology, meticulous data governance, and advanced analytics to create accurate, real-time insights. Through a well-designed SCV framework, your organisation can eliminate silos, enhance visibility, and unlock valuable insights to drive effective, informed decision-making and improve customer satisfaction.
Building a single, cohesive view of your customer requires robust integration, intelligent insights, and meticulous data governance. Organisations need to harness the power of their data to gain a holistic understanding of customer behaviours and preferences. With the right approach, you can break down silos, enhance visibility, and unlock valuable insights that drive informed decision-making.
Partnerships
We invest heavily in our partner ecosystem so our customers can address their most critical challenges and opportunities. We are constantly expanding our ecosystem of diverse partners to help customers across industries and around the world deliver customer experiences that build trust and loyalty.
People
We believe in making customer intelligence practical, accessible, and impactful through careful integration and optimised data management.
At Great Minds, we bring more than just technical expertise to the table. We understand that true customer insight requires more than data—it requires thoughtful analysis, strategic alignment, and precision execution. Whether you’re centralising data from legacy systems or integrating cutting-edge platforms, we work with you to establish a holistic and actionable customer view.
Case Studies
Explore how organisations have transformed their customer engagement, increased retention, and accelerated growth through our single customer view solutions.
At Great Minds, we’ve helped businesses across various industries enhance their customer interactions and achieve meaningful results. By implementing SCV solutions that provide clarity and insight, we empower organisations to connect with their customers on a deeper level, driving loyalty and growth.
Our Insights
At Great Minds, we keep our finger on the pulse of advancements in SCV technologies and methodologies. By sharing expert knowledge and industry insights, we help you navigate the complexities of building a unified customer view, enabling your business to continuously enhance and optimise your customer interactions.
Agentic AI enables adaptive, self-healing PIM integrations that scale across channels and partners. Traditional rules-based...
Great Minds is a management consulting firm specialising in change and transformation solutions powered by global software vendors like Atlassian, Salesforce, Microsoft, and Google.
APAC head office:
Great Minds acknowledges the Gadigal of the Eora Nation as the traditional custodians of this place we now call Sydney. As the traditional owners of the lands, on which our offices are located. We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging.
