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Microsoft Dynamics 365

Unify sales, service, operations, and finance with Microsoft Dynamics 365—an intelligent, enterprise-ready platform that aligns strategy, data, and execution across your organisation.
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Overview

Transform how your business connects people, systems, and decisions with an integrated, data-driven enterprise platform

Microsoft Dynamics 365 is more than a CRM or ERP—it’s a modular suite of intelligent business applications designed to help enterprises operate with greater agility, intelligence, and impact.

From managing leads to automating supply chains, Dynamics brings all your customer, operational, and financial data into one connected ecosystem. At Great Minds Consulting, we help enterprises deploy and optimise Dynamics 365 as a strategic platform for growth. Our consulting services go beyond implementation—we align Dynamics to your business strategy, integrate it into your digital architecture, and enable the automation, reporting, and insight capabilities that drive performance across teams and functions.

We integrate Dynamics with core systems including Microsoft 365, Azure, Salesforce, Atlassian, Adobe Experience Cloud, and legacy ERPs—ensuring seamless workflows, data governance, and real-time visibility. As a multi-vendor consultancy, Great Minds makes sure Dynamics is not an island—it’s a connected, intelligent platform that fits within your enterprise architecture.

Capabilities

Intelligent enterprise systems that drive connected growth, reduce operational friction, and power data-informed decision-making

Microsoft Dynamics 365 delivers value when it’s designed around how your business actually works—spanning people, processes, and platforms with precision and scale.

At Great Minds, we implement Dynamics 365 to support enterprise strategy—from customer engagement to finance transformation. We help clients integrate Dynamics across CRM, ERP, field service, and marketing—embedding automation, surfacing real-time insight, and ensuring every process is connected and measurable.

Unified CRM and ERP functionality

Deploy end-to-end customer and operations management tools in a single platform, reducing data silos and improving alignment across sales, service, finance, and supply chain.

Enterprise integration and automation

Connect Dynamics 365 to Microsoft 365, Power Platform, Adobe, Salesforce, and third-party systems using APIs and automation tools like Power Automate and n8n.

Real-time analytics and reporting

Leverage Power BI and Dynamics’ embedded intelligence features to surface KPIs, predict outcomes, and support faster, more confident decision-making at every level.

Industry-specific configurations

Implement tailored Dynamics 365 modules and data models for finance, professional services, field operations, or manufacturing—accelerating time-to-value and simplifying complexity.

People

Enterprise transformation consultants, solution architects, and platform specialists with deep Microsoft expertise

Our team brings experience in delivering large-scale CRM and ERP programs, with a focus on strategy alignment, cross-functional process design, and outcome-based delivery.

At Great Minds, we work closely with leadership, IT, and operations to ensure Dynamics 365 is not just technically deployed—but actively enabling strategic goals across the business.

Case Studies

From fragmented operations to integrated performance: how Dynamics 365 enables real business change

We’ve helped clients consolidate multiple CRMs, automate financial operations, and create unified customer experiences using Dynamics 365—delivering measurable gains in efficiency, accuracy, and visibility.

Great Minds delivers outcomes that extend beyond software—improving sales velocity, operational resilience, and the quality of enterprise decision-making.

Our Insights

Platform transformation should be strategic, not just technical

Many CRM and ERP implementations stall because they focus on configuration over impact.

Dynamics 365 offers the opportunity to rethink how your organisation connects planning, execution, and insight. At Great Minds, we help enterprise leaders use Dynamics to build an operating model that is connected, intelligent, and scalable—driven by strategy and enabled by technology.